Frequently Asked Questions (FAQs)
1. How do I determine my jacket size?
- To find your perfect jacket size, refer to our comprehensive size chart available on each product page. Take accurate measurements of your shoulder width, chest, waist, length, and sleeve length, and match them to the corresponding size in our chart for the best fit.
2. What materials are used in your jackets?
- Our jackets are crafted with a commitment to quality. The materials vary by design but commonly include premium fabrics, durable zippers, and meticulous stitching. Refer to the product description on each item for specific details.
3. How should I care for my jacket?
- We want your jacket to stand the test of time. Check the care instructions on the garment's label and product page for specific guidance. Generally, we recommend gentle machine washing or dry cleaning, depending on the fabric, and avoiding excessive heat.
4. Do you ship internationally?
- Yes, we do! We offer international shipping to bring our styles to customers around the world. Check our Shipping Policy for details on delivery times, costs, and countries we currently ship to.
5. Can I modify or cancel my order after placing it?
- Once an order is placed, it is processed promptly to ensure quick delivery. Unfortunately, we cannot guarantee modifications or cancellations. Please review your order carefully before confirming.
6. What if my jacket is damaged or defective?
- We apologize for any inconvenience. Contact our Customer Support team at support@vesa.life with your order number and photos of the issue. We'll work swiftly to resolve the problem, whether through a replacement or refund.
7. How can I track my order?
- Once your order is shipped, you'll receive a confirmation email with a tracking number. Use this number to track the status of your delivery. For more details, visit our Order Tracking page.
8. Are your jackets sustainable and eco-friendly?
- At Vesa, we're committed to sustainability. Check our Sustainability page for information on our eco-friendly practices, materials, and any certifications associated with our commitment to environmental responsibility.
9. Can I sign up for newsletters and promotions?
- Absolutely! Stay updated on the latest trends, promotions, and exclusive offers by subscribing to our newsletter. Enter your email at the bottom of our homepage to join the Vesa community.
10. How can I contact your customer support?
- We're here to assist you. Reach out to our friendly Customer Support team at support@vesa.life. For urgent matters, you can also call us at [Your Phone Number] during our business hours.
11. Do you offer gift cards?
- Yes, we do! Gift the joy of fashion with our Vesa Gift Cards. Choose from various denominations and let your loved ones pick their favorite styles.
Feel free to reach out if you have more questions. We're here to make your shopping experience with Vesa enjoyable and stress-free!
